Please read this first
HANETOOL is provided free of charge, so we do not have a dedicated support desk. As a rule, we are unable to reply to individual messages. Thank you for your understanding.
We cannot help with the following
- Instructions on how to operate or use the tools
- Questions about the contents of your files or data
- Questions about the settings of your computer, browser, or company network
- Phone support or individual feature requests
Answers to common questions about using the tools are in the FAQ and on each tool’s page. Please check there first.
If that does not solve your problem, please use the form below for bug reports and inquiries about press coverage, listings, or features. We will respond as far as we are able.
For how we handle the personal information you provide, please see our company privacy policy (in Japanese) and the HANETOOL Privacy Policy.